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Privacy Policy

TrustLoop AI Private Limited

đź“ś Privacy Policy

TrustLoop AI Private Limited

Effective Date: 1 November 2025
Last Updated: 1 November 2025

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1. Introduction

TrustLoop AI Private Limited (“Company”, “we”, “our”, or “us”) is an Indian technology company engaged in the development and deployment of AI-driven software products and cloud-native intelligent systems.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when you access or use our applications, websites, and services, including but not limited to:

  • Zuuum Audio
  • GlycoWise
  • Soshie AI
  • Any current or future products within our ecosystem

By accessing or using our services, you agree to the practices described in this Privacy Policy.

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2. Scope of Policy

This Privacy Policy applies to:

  • Website visitors
  • Application users
  • Business partners
  • Customers and prospective customers
  • Individuals communicating with us

This policy does not apply to third-party platforms that may integrate with our services.

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3. Information We Collect

3.1 Personal Information

We may collect:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Account credentials
  • Profile information
  • Communication records

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3.2 Usage & Technical Data

We may automatically collect:

  • IP address
  • Device type
  • Operating system
  • Browser type
  • Log data and timestamps
  • Interaction patterns
  • Feature usage statistics

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3.3 Health & Sensitive Information (GlycoWise)

Where users voluntarily provide health-related information (including but not limited to blood sugar readings, dietary inputs, and wellness metrics), such data:

  • Is used solely to deliver personalized insights and application functionality
  • Is not sold or used for advertising
  • Is processed with enhanced security safeguards

Users may request deletion of health data at any time.

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4. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Improve user experience
  • Analyze performance
  • Maintain session integrity

Users may manage cookie settings via browser controls.

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5. Legal Basis for Processing

Where applicable, we process personal information based on:

  • User consent
  • Performance of a contract
  • Legal obligations
  • Legitimate business interests that do not override user rights

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6. How We Use Information

6.1 Service Delivery

  • Provide and maintain applications
  • Enable authentication and account management
  • Process transactions

6.2 Product Improvement

  • Analyze usage trends
  • Improve AI model accuracy
  • Troubleshoot issues
  • Develop new features

6.3 Communication

  • Provide support
  • Send service updates
  • Notify users of changes

6.4 Security & Compliance

  • Detect fraud or abuse
  • Enforce legal rights
  • Comply with regulatory requirements

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7. AI Transparency Statement

Our products use artificial intelligence and machine learning algorithms to generate insights, automation, and recommendations.

These systems:

  • Are designed to assist users
  • Do not replace professional medical, financial, or legal advice
  • May evolve and improve over time

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8. Data Sharing & Disclosure

We do not sell personal data.

We may share information only in the following circumstances:

8.1 Service Providers

With trusted vendors providing:

  • Cloud infrastructure
  • Database services
  • Payment processing
  • Security monitoring

Such providers are contractually bound to confidentiality obligations.

8.2 Third-Party Integrations

Certain products (e.g., Zuuum Audio) may integrate with third-party platforms. Data shared through such integrations is governed by the respective third-party privacy policies.

8.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority.

8.4 Business Transfers

In case of merger, acquisition, or restructuring, user information may transfer subject to equivalent privacy protections.

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9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill service purposes
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When no longer required, data is securely deleted or anonymized.

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10. Security Measures

We implement commercially reasonable safeguards, including:

  • Encryption in transit and at rest
  • Access controls
  • Role-based authentication
  • Security audits
  • Vulnerability monitoring

However, no digital system can guarantee absolute security.

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11. International Data Transfers

Our services may be hosted on globally distributed cloud infrastructure. Where data is transferred across borders, we implement appropriate safeguards in compliance with applicable data protection laws.

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12. User Rights

Users may request:

  • Access to personal data
  • Correction of inaccuracies
  • Deletion of personal information
  • Data portability (where applicable)
  • Withdrawal of consent

Requests may be sent to: privacy@trustloopai.in

We respond within 30 days.

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13. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If such data is discovered, we will promptly delete it.

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14. Updates to This Policy

We may update this Privacy Policy periodically. Updates become effective upon publication. Continued use of services constitutes acceptance.

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15. Contact Information

TrustLoop AI Private Limited
Registered Office: Bahadurgarh, Haryana, India
Email: founder@trustloopai.in