Privacy Policy

1. Introduction

Welcome to TrustLoop AI Private Limited ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our ecosystem of AI-powered applications: Zuuum Audio, GlycoWise, FinTalks, and Soshie AI.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect and process the following categories of information:

2.1 Personal Information

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and profile information
• Communication Data: Messages, feedback, and correspondence with us

2.2 Usage Information

• App Usage Data: Features used, time spent, interaction patterns, and preferences
• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Data: IP address, access times, pages viewed, and referring websites

2.3 Optional Analytics Data

• Performance Metrics: App performance, crash reports, and error logs
• User Behavior: Anonymized usage patterns to improve our services
• Feedback Data: Voluntary surveys, reviews, and user feedback

3. How We Use Information

We use the collected information for the following purposes:

3.1 Service Provision

• Providing and maintaining our AI-powered applications
• Personalizing your experience and improving app functionality
• Processing transactions and managing your account

3.2 Communication

• Responding to your inquiries and providing customer support
• Sending important updates about our services
• Notifying you about new features and improvements

3.3 Improvement and Development

• Analyzing usage patterns to enhance our applications
• Troubleshooting technical issues and bugs
• Developing new features and services
• Conducting research and analytics to improve AI algorithms

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our applications, conducting business, or serving our users. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Retention and Security

5.1 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

5.2 Security Measures

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure cloud storage with encryption at rest and in transit
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

6.2 Data Deletion

You can request deletion of your personal information, subject to certain legal and operational limitations.

6.3 Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

6.4 Opt-Out

You can opt out of certain communications and data processing activities by contacting us or using the settings in our applications.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification (if you have provided your email address)
• Providing notice through our applications

The updated Privacy Policy will be effective immediately upon posting. Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to addressing your concerns and will respond to your inquiries in a timely manner.